Last updated: 3 September 2026
Journey (“we”, “us”, “our”, “Journey”) operates the website shopjourneyclothing.com (“the Website”) from Johannesburg, South Africa. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the Website or place an order with us, in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
1. Information We Collect
When you place an order, create an account, or contact us, we may collect:
- Identity and contact information: name, email address, phone number, delivery and billing address.
- Order information: products purchased, order value, order history.
- Payment information: payment is processed by our third-party payment provider; we do not store your full card details on our own systems.
- Technical information: IP address, browser type, and website usage data, collected automatically (see Cookies below).
- Communications: any information you provide when you contact us, e.g. via email or the contact form.
2. How We Use Your Information
We use your personal information to:
- process and fulfil your orders, including arranging delivery;
- communicate with you about your order, returns or queries;
- provide customer service and support;
- operate, maintain and improve the Website;
- comply with our legal and regulatory obligations (e.g. financial record-keeping); and
- with your consent, send you marketing communications (you may opt out at any time).
3. Legal Basis for Processing
We process your personal information because it is necessary to perform our contract with you (fulfilling your order), to comply with our legal obligations, for our legitimate business interests (such as preventing fraud and improving our service), or because you have given consent (for example, for marketing emails).
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Couriers and delivery partners, to deliver your order;
- Payment processors, to process your payment securely;
- IT and website service providers, who help us operate the Website (e.g. hosting, e-commerce platform); and
- Regulators or authorities, where required by law.
Any third party who processes personal information on our behalf is required to keep it secure and to use it only for the purpose we’ve specified.
5. Cookies
Our Website may use cookies and similar technologies to remember your cart, understand how visitors use the Website, and improve your experience. You can control or disable cookies through your browser settings, though this may affect how the Website functions.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting or reporting requirements. Order records are generally kept for as long as required by South African tax and consumer protection law.
7. Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Under POPIA, you have the right to:
- request access to the personal information we hold about you;
- request that we correct or update inaccurate or incomplete information;
- request that we delete personal information, subject to our legal obligations to retain certain records;
- object to the processing of your personal information, including for direct marketing purposes;
- withdraw consent where processing is based on consent (e.g. marketing emails); and
- lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled.
To exercise any of these rights, please contact us using the details below.
9. Information Regulator
If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Regulator (South Africa):
Website: www.justice.gov.za/inforeg Email: complaints.IR@justice.gov.za
10. Children’s Privacy
Our Website and products are intended for adults. We do not knowingly collect personal information from children without the consent of a parent or guardian, as required by POPIA.
11. Changes to This Policy
We may update this Privacy Policy from time to time as our business, products or services develop, or as required by law. The version published on our Website at the relevant time will apply.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Journey Legal entity: Journey Email: sales@shopjourneyclothing.com