Change-of-Mind Returns
We want customers to be happy with their purchase.
If you change your mind, you may request to return an item within 7 days of receiving your order, provided that the product:
- has not been worn;
- has not been washed;
- is unused;
- is in its original packaging; and
- is in a condition suitable for resale.
For hygiene reasons, we cannot accept change-of-mind returns of socks that have been worn, washed or removed from packaging in a way that makes them unsuitable for resale.
For a change-of-mind return, the customer will be responsible for the direct cost of returning the product to us.
Once the returned item has been received and checked, we will refund the purchase price of the returned product.
Any statutory rights available to customers under South African consumer law remain unaffected.
Faulty or Defective Products
We take reasonable care to ensure that our products are of good quality and free from defects.
If you receive a product that is defective or does not meet the quality standards required under South African consumer law, please contact us at sales@shopjourneyclothing.com with your order number and details of the problem.
Where applicable, defective products may be returned to us at our cost.
Where a product is genuinely defective, we will provide the remedy required under applicable South African consumer law. Because repair is generally not practical for socks, this would ordinarily mean either:
- a replacement product; or
- a refund of the purchase price.
This clause does not limit any statutory rights available to you.
Incorrect Items
If we send you the wrong product, size or quantity, please contact us as soon as reasonably possible at sales@shopjourneyclothing.com.
We will arrange and pay for the return or collection of the incorrect item and will either:
- send the correct item at no additional cost; or
- provide a refund if the correct item is unavailable or if a refund is otherwise appropriate.
Damaged Deliveries
If your parcel or products arrive visibly damaged, please contact us as soon as possible and provide photographs where reasonably practical.
We may request photographs or other information to help us investigate the issue with the courier.
Where the product itself is damaged or defective, your rights under applicable South African consumer law will continue to apply.
Refunds
Approved refunds will be made using the original payment method where reasonably possible.
Approved refunds will be processed as soon as reasonably possible. Please allow approximately 5–10 working days for the funds to reflect in your account after the refund has been processed, depending on your bank or payment provider.
Delivery charges may not be refundable in the case of a change-of-mind return, except where required by law.
Where the product is defective, damaged or incorrectly supplied, we will bear the reasonable return or collection cost where required.
Product Care
Customers should follow the care instructions provided with the product.
We cannot accept responsibility for damage caused by:
- incorrect washing or drying;
- misuse;
- normal wear and tear;
- failure to follow care instructions; or
- damage occurring after the product has been altered or used contrary to its intended purpose.
This does not limit any rights relating to genuine defects under applicable consumer law.