Last updated: 3 September 2026
These Terms and Conditions (“Terms”) apply to purchases made through shopjourneyclothing.com (“the Website”), operated by Journey (“we”, “us”, “our”, “Journey”), a South African business operating from Johannesburg and supplying customers throughout South Africa.
By placing an order through the Website, you agree to these Terms.
1. Products
We sell socks and related products directly to consumers through our online store.
We aim to ensure that all product descriptions, images, sizes and colours shown on the Website are as accurate as possible. However, colours may appear slightly differently depending on the device or screen used to view them.
All products are subject to availability.
2. Prices and Payment
All prices are displayed in South African Rand (ZAR).
Journey is not currently registered for VAT, and VAT is therefore not charged on purchases.
Payment must be made in full when an order is placed, using one of the payment methods available on the Website.
An order will only be processed once payment has been successfully received.
We reserve the right to correct any pricing or product information displayed in error. If this affects an order already placed, we will contact you before proceeding.
3. Order Acceptance
Once an order is placed, you will receive an order confirmation.
Receipt of an order confirmation does not necessarily mean that we have accepted the order. We may decline or cancel an order where, for example:
- a product is out of stock;
- payment has not been successfully processed;
- there is an obvious pricing or product-description error; or
- we are unable to deliver to the address supplied.
If we cancel an order after payment has been received, we will refund the amount paid.
4. Delivery
5. Returns, Refunds and Cancellations
6. Force Majeure
We will not be liable for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, load shedding or power outages, courier or postal disruptions, strikes, or acts of government.
7. Your Account and Conduct
If you create an account on the Website, you are responsible for keeping your login details confidential and for all activity that occurs under your account.
You agree to use the Website only for lawful purposes and not to submit false, misleading, or fraudulent information when placing an order.
8. Indemnity
To the extent permitted by law, you agree to indemnify us against any claims, losses or damages arising from your misuse of the Website or breach of these Terms.
9. Third-Party Links and Services
The Website may contain links to third-party websites or make use of third-party services (such as payment providers and couriers). We are not responsible for the content, policies or practices of any third party, and your use of third-party services is subject to their own terms.
10. Promotions and Future Services
From time to time, we may introduce promotions, discount codes, gift cards, pre-orders, subscription services or other products and services.
Additional or specific terms may apply to these offerings and will be made available at the relevant time.
Unless specifically stated otherwise, these Terms will continue to apply to purchases made through the Website.
11. Website Availability
We aim to keep our Website available and accurate but do not guarantee uninterrupted access.
We may update, suspend or change parts of the Website from time to time, including product ranges, pricing and availability.
12. Intellectual Property
All content on our Website, including our brand name, logos, photographs, product designs, text and graphics, is owned by or licensed to Journey, unless otherwise stated.
This content may not be copied, reproduced or used for commercial purposes without our prior written permission.
13. Privacy
We collect and process customer information necessary to process orders, arrange delivery, provide customer service and operate our business.
Personal information will be handled in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA), and our Privacy Policy.
Our Privacy Policy is available separately on our Website.
14. Limitation of Liability
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable South African law.
To the extent permitted by law, we will not be responsible for indirect or consequential loss arising from the use of our Website or products.
15. Changes to These Terms
We may update these Terms from time to time as our business, products or services develop.
The version published on our Website at the time an order is placed will apply to that order.
16. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
17. Contact Us
If you have any questions about an order, return or these Terms, please contact:
Journey Legal entity: Journey Email: sales@shopjourneyclothing.com